Exhibitor FAQs for the MAGIC Marketplace

We’ve put together some commonly asked questions to help you get ready!

 

 

MAGIC Marketplace Digital Badge

Please log onto your exhibitor portal and register yourself and your fellow employees. 

  • Returning Exhibitors: Only the authorized show contact for your company account has received a “Registration is Live” email informing them that they can now login at https://exhibitreg.fashionresource.com with their username and password they created for the past show. They will use the same log-in information created last season to register (which will be their e-mail address and their chosen password)
  • New Exhibitors:  Will receive a Welcome Email with their username and a link to create a password. This Welcome Email is in addition to the Registration is Live Email. Once your username/password is created, you can login at https://exhibitreg.fashionresource.com to begin registering. 

For any registration related issues/questions you may have, please email [email protected]  

Customer Support: Please contact our Customer Service team if you have any questions or concerns.

  • Email: [email protected]
  • Toll Free: +1 (877) 554-4834
  • International: +1 (218) 740-6873

The digital badge is located on the MAGIC Marketplace Mobile App. After you sign in using your credentials, your badge will be under the "Badge" section at the top of your screen. You can present this digital badge at any show entrance to gain direct access to the show floor. There is no need to visit a registration area for check-in.

Please visit your app store and search "MAGIC Las Vegas" or you can download the App here. App is compatible with any iPhone and Android device.

Your badge allows you direct access to enter the event. The digital badge is found on the MAGIC Marketplace Mobile App and contains the same information as a printed badge, like your name, company information, and other credentials. You can present this digital badge at any show entrance to gain direct access to the show floor. There is no need to visit a registration area for check-in.

Yes, in order to retrieve your digital badge within the mobile app, you will need to login into your account using your email address used to register and your last name. If you cannot download the mobile app, an email copy of the digital badge will be distributed before the event.

Please visit one of our onsite customer service locations, and a customer service representative will assist you in correcting the information.

Present your confirmation number at any of our customer service locations, and they will be able to assist you.

There is a dedicated App Success Team located throughout the show near the registration desks. 

Complimentary Wi-Fi will be available to you through the duration of the entire show. Please visit your nearest Customer Service desk or App Success Team member for assistance. Charging stations will also be available to you during the show at multiple locations.

 

General Questions

Yes, the main show contact can register their colleague/associates for the show.

HOW - TO:

Step 1: Please login to your Exhibitor Portal - https://exhibitreg.fashionresource.com

Step 2: Click on the Registration Tile on the upper right-hand corner

Step 3: Select My Show (MAGIC)

Step 4: Select Bulk Register

Step 5: IMPORTANT - Bring the list of bulk registrants to onsite registration.

Registration for the MAGIC Marketplace has gone virtual. We ask that all exhibit staff be registered prior to the event as there will be no traditional onsite registration desk. Please refer to the 'How do I register my staff for their badge' section of the FAQs if you need to register booth staff.

To keep Buyers updated on the latest booth location information, we’ve gone digital with our Exhibitor listings. Buyers will now be able to access your company name and booth location directly via the app and onsite kiosks exclusively. 

Please contact your Account Executive to make any changes to your account, including address, main contact or company name.

Please refer to your GES Exhibitor Kit or contact your Account Executive.

Whenever possible, ship merchandise in advance to the GES warehouse. Follow the instructions on Advance Shipping located in your Exhibitor Kit. Be sure to use the labels provided in your Exhibitor Kit and clearly write the name of your company and booth number on all packages. Please pay attention to dates, and always refer to your Exhibitor Kit for detailed shipping information.

Contact your insurance provider to add the event, Informa Markets and the contention center in which you’ll be exhibiting. Buy your insurance using the same name you gave us on your exhibit space contract as the “exhibiting company”. If that name is different from your corporate name, then please list it as a DBA (doing business as). Insurance will only cover the specific show in which it was purchased.

All shipping containers must be removed from the exhibit floor before the show opens. If you wish for your empties to be removed and stored, please request “EMPTY” storage labels at the Exhibitor Service Desk, flatten and tie together cardboard boxes, fill out storage labels completely and then leave your boxes outside your space. Boxes will be removed at the end of day on setup day and returned after show close.

Stop anyone with a radio and staff badge or a security guard, and let them know the situation. They will be able to contact our on-site EMT.

There is peripheral security during the show. However, you are responsible for the security of your individual booth and its contents. We recommend that you secure your booth by hiring an overnight security guard, not leaving one-of-a-kind samples, expensive jewelry, or small items unattended at any time, carrying a detailed list of all your products, and closing off your booth at the end of each day.

Show Management, Floor Managers, and GES Exhibitor Services Executives will be on the show floor at all times. Get to know them! They are available to help and assist exhibitors. If they cannot help you, they will direct you to the correct Account Representative. If you have questions regarding your booth set-up and/or fixtures please visit the GES Exhibitor Service Desk located on the show floor.

For general show information, please email [email protected], or call (877) 554-4834; International: +1 (218) 740-6387.

  • For questions on your account, payment, booth guidelines, booth number, etc. please contact your Account Executive.
  • For info on ordering, shipping, drayage, rentals, etc. please contact the GES Exhibitor Service Center at (800) 475-2098; International: +1 (702) 515-5970.

 

If you still can’t find what you are looking for, contact a member of our Customer Service Team. 

Email:

[email protected]