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We’ve put together some commonly asked questions to help you get MAGIC ready!
Update on Novel Coronavirus
The MAGIC team is closely monitoring developments of the Novel Coronavirus, which first emerged from Wuhan, China, in December 2019. The health and safety of the community that gathers at MAGIC is our top priority and we are following all safety advice and precautions as recommended by the US Department of Health and Human Services, as well as the World Health Organisation (WHO). Please rest assured that while we are monitoring the situation as an international business, and staying up to date on official sources of updates and guidance from the government and authorities, it’s entirely business as usual for our events.
Given the global nature of MAGIC, we will also continue to monitor the restricted travel from impacted areas within China and the screening procedures at international airports.
Please log onto your exhibitor portal and register yourself and your fellow employees.
Returning Exhibitors: Only the authorized show contact for your company account has received a “Registration is Live” email informing them that they can now login at www.ubmexhibitor.com with their username and password they created for the past show. They will use the same log-in information created last season to register (which will be their e-mail address in Salesforce and their chosen password)
New Exhibitors: (show contact/registration contact on the opportunity) will receive a Welcome Email with their username and a link to create a password. This Welcome Email is in addition to the Registration is Live Email. Once their username/password is created, they can login at www.ubmexhibitor.com to begin registering.
For any registration related issues/questions your exhibitors may have, please email [email protected]
Customer Support: Please contact our Customer Service team if you have any questions or concerns.
In an effort to be more sustainable we have adopted a digital badge found within the MAGIC LAS VEGAS mobile app. Your credentials and ID can be found within the badge section of the mobile app. Attendees will also have a digital badge and be able to quickly share all of their contact information with you onsite via the mobile app.
The digital badge is our new badging system, it contains the same information as printed badge, like your name, company information and other credentials. The digital badge produces zero environmental waste.
Yes, in order to retrieve your digital badge you will need to login to your previous account or create a new account using your confirmation number and last name. You can find your confirmation number in your confirmation registration email.
Complimentary Wi-Fi will be available to you through the duration of the entire show. Please visit your nearest Customer Service desk or App Success Team member for assistance. Charging stations will also be available to you during the show at multiple locations.
The wristband is a seamless process of, “Tap and Go”. Not only does your wristband carry your company information but your wristband grants you physical access to the MAGIC show floor – including seminars, events, happy hours and after hour performances.
Wristbands assistance is available to you at any of our registration locations. We also have helpful App Success team members to assist with any questions or concerns. Here are some tips of how to put on the wristband to ensure you have a comfortable experience:
Find a friend! You only get one shot at this, so we recommend an extra hand to help.
Use the one finger rule. The wristband should be snug enough that no more than one finger can fit between the band and your wrist. The band can be on either your left or right wrist, whichever feels more comfortable.
Slide the closure towards your wrist to tighten. Hold the loose ends when sliding. The closure slides one-way and cannot be loosened.
Pre-Registration locations are for individuals that already have registered online and have received their confirmation number and have download the MAGIC Las Vegas app. (Please see Mobile app information above)
There are two ways to indicate if someone is a buyer or an exhibitor. First options are, looks at the wristband color. (please refer to wristband color chart below). Second option is to ask to scan or look at digital badge.
GOLD: Visitor - Guest of Sales, Guest, Child, Press, Speaker, Manufacture, EAC, Factory, Wholesaler, Media, Student, or any other non-retailer.
To keep Buyers updated on the latest booth location information, we’ve gone digital with our Exhibitor listings. Buyers will now be able to access your company name and booth location directly via the app and onsite kiosks exclusively.
Whenever possible, ship merchandise in advance to the GES warehouse. Follow the instructions on Advance Shipping located in your Exhibitor Kit. Be sure to use the labels provided in your Exhibitor Kit and clearly write the name of your company and booth number on all packages. Please pay attention to dates, and always refer to your Exhibitor Kit for detailed shipping information.
Contact your insurance provider to add the event, UBM Americas and the contention center in which you’ll be exhibiting. Buy your insurance using the same name you gave us on your exhibit space contract as the “exhibiting company”. If that name is different from your corporate name, then please list it as a DBA (doing business as). Insurance will only cover the specific show in which it was purchased.
All shipping containers must be removed from the exhibit floor before the show opens. If you wish for your empties to be removed and stored, please request “EMPTY” storage labels at the Exhibitor Service Desk, flatten and tie together cardboard boxes, fill out storage labels completely and then leave your boxes outside your space. Boxes will be removed at the end of day on setup day and returned after show close.
There is peripheral security during the show. However, you are responsible for the security of your individual booth and its contents. We recommend that you secure your booth by hiring an overnight security guard, not leaving one-of-a-kind samples, expensive jewelry, or small items unattended at any time, carrying a detailed list of all your products, and closing off your booth at the end of each day.
Show Management Floor Managers and GES Exhibitor Services Executives will be on the show floor at all times. Get to know them! They are available to help and assist exhibitors. If they cannot help you, they will direct you to the correct Account Representative. If you have questions regarding your booth set-up and/or fixtures please visit the GES Exhibitor Service Desk located on the show floor.